Shipping & Returns
Fast, secure worldwide shipping—built for performance parts
Most ready-to-ship items leave our shop within ~2 weeks. We ship worldwide via DHL and back every order with clear tracking and a straightforward 30-day return window for eligible items.
Handling time & order processing
Standard handling/manufacturing lead time is ~2 weeks for most items unless otherwise noted on the product page. You’ll receive a confirmation email after checkout and a shipping confirmation with tracking once your order is in transit.
Shipping details
Worldwide shipping via DHL
We pack carbon fiber parts to protect edges, clear coat, and mounting points. Shipping options and rates are calculated at checkout based on destination and package size.
Tracking & updates
A tracking link is emailed as soon as your label is created and the package is scanned by the carrier.
Customs & duties
International orders may be subject to local taxes, duties, and brokerage fees. These are the customer’s responsibility and vary by country.
Returns & exchanges
Eligible items can be returned within 30 days of delivery. Please review the details below before starting a return.
What’s your return window?
Returns are accepted within 30 days of delivery for eligible, non-custom items.
Are custom orders refundable?
No. Custom-made or made-to-order items are non-refundable.
What condition must returns be in?
Items must be unused, uninstalled, and returned in original packaging with all hardware and documentation included.
How do I start a return?
Email support@casanovagarage.com with your order number, the item(s) you’re returning, and the reason for return. We’ll reply with next steps and the return address.
Do you provide return labels?
Return shipping costs are typically the customer’s responsibility unless the item arrived damaged or we shipped the wrong item.
When will I receive my refund?
Once received and inspected, approved refunds are issued back to the original payment method. Processing times vary by bank/card issuer.